What’s happening in 2019 ? Our KEYWEEK Agency goes deeper into digital transformation to offer a better Traveler’s Experience (as well as for the home owners) : before, during, and after renting a holiday home. In this article, we explain what this transformation means for you, read closely !
Why would our KEYWEEK holiday home agency need to make the digital switch ?
- First of all, going digital must make our travelers’ lives easier, and their holidays and Traveler’s Experience unique and unforgettable.
- Then, going digital must help us improve our booking process and the daily lives of those who work closely with KEYWEEK.
This significant digital transformation means a new entire strategy for our agency in terms of marketing, logistics but also management.
In 2019, KEYWEEK thus decides to adopt new entrepreneurship based on agility and simplicity, focused on 3 main priorities :
- Digital transformation with new tools made available for travelers, home owners and partners.
- A simpler booking process and online visibility to attract new customers.
- New tools allowing synchronization with other listing websites such as Airbnb, HomeAway, TripAdvisor and new exclusive partnerships.
Improving the Traveler’s Experience at the time of Booking
Available in the upcoming months, our brand new KEYWEEK website will allow our travelers to book their holidays in just 3 simple clicks. Our website will be 100% responsive and compatible with PC/Mac, mobile phones or tablets.
Consequently travelers will be able to check our holiday homes’ availability online, and proceed to the direct booking from our website via a secured payment. While browsing on www.keyweek.com, travelers will also be able to directly contact one of our Digital Concierges thanks to a real time live chat.
Finally, with the aim of offering a unique Traveler’s Experience, and helping our travelers choose the perfect home, KEYWEEK will provide 3D videos. Once travelers will have seen the professional photos of each of our holiday homes, they will be able to go further to pick their favorite home thanks to our properties’ 3D virtual tours. As a result, it’s all about creating an immersive, enjoyable and practical Traveler’s Experience for our guests so they can choose the holiday home of their dreams and truly enjoy every moment !
Once they will have picked the best home matching their needs, travelers will be able to customize their holidays from start to finish ! If they wish to do so, they will be able to add tailor-made activities or services at the time of the booking. From adding extra cleaning hours, to book a private yoga or surf class, our traveler’s holidays will be 100% customizable !
Calling for even more innovation ? KEYWEEK offers our travelers the opportunity to extend their Traveler’s Experience digitally ! How ? With a special App especially designed for our travelers ! One of our Digital Concierges will be available, in our travelers’ pocket, before, during and after their holidays with us. Similarly, this will help them have direct access to their booking information, ask questions or book services at all time from their mobile phones !
New Tools for KEYWEEK’s Home Owners and Partners
Furthermore, we have decided to change our own internal operating system by working with a new booking software. This undoubtedly will help our teams work with greater efficiency.
Today, this new software gives us the opportunity to manage all of our activities from one single platform, it’s a significant change !
By using a specific mobile phone application, our partners will therefore be able to access our booking agenda and any useful information they need. It’s a great opportunity to offer our travelers new quality activities and services, delivered by local and trust-worthy partners, in just a few clicks !
If this digital transformation aims at making the Traveler’s Experience more simple, it also seeks to improve the user experience for our home owners. Indeed using our App will bring them more flexibility and transparency ! It will allow them to have access in real time any information regarding their holiday homes : bookings, invoice, or stats.
Our new KEYWEEK website will also enable new home owners to directly submit their homes for rental.
Our specialized Concierges will then visit the submitted homes and assess their potential to join our KEYWEEK collection, according to a set of specific criteria.
Last but not least, this digital transformation is also a great opportunity for us to make new exclusive partnerships official such as with Airbnb or HomeAway. It also allows us to promote our listings with international holiday home agencies and therefore improve our homes’ visibility.
As you can see, this digital shift is quite a big project for us in 2019 ! Stay connected to follow our upcoming news and share your KEYWEEK Experience with the hashtag #Keyweek !